Hello,
You are receiving this email because you have a VPS with us located on the LAXSSD5004nerd3DC02 node. Yesterday, at approximately 10:40 PM PST our technicians noticed this node was experiencing symptoms. Upon troubleshooting further we learned that despite us taking multiple redundancy measures, including having 8x SSD’s in a RAID-10 on the host node, this node suffered a RAID array corruption issue. Since then, we have been tirelessly working to attempt to recover the RAID array and to bring this node back to functional order.
We simply wanted to provide you with an update and let you know we’re working on this. Our senior systems administrators are still working to attempt to salvage the RAID array. We will need some more time to continue to work on this issue.
We will be providing affected customers on this node with compensation. We will determine this, and email you again in the coming days with the details of the amount of compensation / added service time we will be providing.
We sincerely apologize for any inconvenience this may have caused, and can assure you of the rarity of this incident. Out of the hundreds and hundreds of physical VPS nodes we have in production today and for the years we’ve had so many servers in production throughout multiple datacenters, this is extremely, extremely rare. We appreciate your understanding in this matter, and we will e-mail you again soon with additional updates as we progress further.
Regards,
RackNerd Technical Support Department
你好
您收到这封电子邮件，因为你有一个VPS与我们位于LAXSSD5004nerd3DC02节点。昨天，大约10:40下午PST我们的技术人员注意到这个节点正在经历的症状。在进一步排除故障后，我们了解到，尽管我们采取了多个冗余措施，包括在主机节点上的RAID-10中安装8个固态硬盘，但该节点仍出现了RAID阵列损坏问题。从那时起，我们一直在不懈努力，试图恢复RAID阵列，并使这个节点恢复功能秩序。
我们只是想为您提供一个更新，让您知道我们正在努力。我们的高级系统管理员仍在努力挽救RAID阵列。我们将需要更多的时间来继续就这一问题开展工作。
我们将在此节点上向受影响的客户提供补偿。我们将确定这一点，并在未来几天内再次向您发送电子邮件，详细说明我们将提供的补偿金额/额外服务时间。
对于由此给您带来的不便，我们深表歉意，并向您保证这是一次罕见的事件。在我们今天生产中的成百上千的物理VPS节点中，以及多年来我们在多个数据中心的生产中使用的如此多的服务器中，这是非常非常罕见的。我们感谢您在这个问题上的理解，我们将尽快再次电子邮件与您的其他更新，因为我们进一步的进展。
问候你，
RackNerd技术支持部门
We are writing to you with regards to your VPS racknerd-798702 . In a recent previous email to you, we sent you a notification by e-mail notifying you with full and transparent updates regarding the status of host node: LAXSSD5004nerd3DC02. We were able to recover and reinstate a majority of the VM's hosted on this host node successfully. However, despite significant attempts and a large amount of hours spent, our efforts to attempt to fully/completely salvage the RAID array on this host node were not successful, and we have determined that the best course of action to bring customers back online at this time is to re-provision affected services (this affected list did unfortunately include your particular VM).
We have added a free month of service to your affected service at this time. You do not need to create a support ticket to request compensation, we have already extended the due date on your service.
In this email you will find the NEW VPS login details. This email will contain your KVM VPS root info, as well as SolusVM credentials (NerdVM control panel).
我们写信给你关于你的VPS Racknerd-798702。在最近以前给您的电子邮件中，我们通过电子邮件向您发送了通知，通知您有关主机节点状态的完整和透明的更新：LAXSSD5004nerd3DC02. 我们能够成功地恢复和恢复托管在此主机节点上的大多数VM。然而，尽管进行了大量尝试并花费了大量时间，我们试图完全/彻底挽救此主机节点上的RAID阵列的努力没有成功，我们已经确定，此时让客户恢复联机的最佳做法是重新提供受影响的服务（不幸的是，此受影响列表确实包含您的特定VM）.
我们已经为您的受影响服务增加了一个月的免费服务。你知道不需要创建一个支持票要求赔偿，我们已经延长了到期日对您的服务。
在这封电子邮件中，你会发现新的VPS登录详情。此电子邮件将包含您的KVM VPS根信息，以及SolusVM凭据（NerdVM控制面板）。
在尝试使用服务器之前，请允许最多10分钟的时间来安装服务器。
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